Terms & Conditions


Terms and Conditions for Moray Firth Holiday Home (The Tower)

These terms and conditions are legally binding made and entered into as of the booking date.  

When you submit a booking via our online reservation system you will receive an email from us to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email. When your booking is confirmed, a contract will exist between you and the accommodation provider. You will then be required to pay a non-refundable deposit of 10% of the total holiday cost to secure your booking. We are legally bound to provide accommodation as booked; you, in turn, are legally bound to pay the balance of your holiday 7 days before the date of your arrival. If the booking is made within 7 days of arrival, then the full balance is due at the time of booking. Whilst every effort is made to obtain an alternative booking in the event of a cancellation by you, unfortunately, it is not always possible to do so. It is with regret, therefore, that if you must cancel less than 7 days before the date of your arrival, or if you have to curtail your holiday once you have arrived, we are unable to refund your holiday costs. In the event of your cancelling your holiday more than 7 days prior to your start date, only your deposit is non-refundable. It is strongly recommended, therefore, that you take out a holiday insurance policy thus avoiding further disappointment and distress.


In the event of your holiday being cancelled or curtailed by us for reasons of fire, flood, similar natural occurrence, or for any other unavoidable reason, we guarantee to try to offer you an alternative holiday where available. Where this is not achievable, we will refund in full your holiday or the part of the holiday which we were not able to accommodate. We are unable to control the weather and therefore if you are unable to reach us due to floods, snow, or any other extreme conditions, we are unable to offer you a refund therefore, you must claim via your travel insurance.


Guest agrees that no more than 5 persons + baby shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement. NB. No pets allowed in The Tower Holiday Home.


The Property is provided in “as is” condition. The Owner shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, TV access, fireplaces as applicable. Owner will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.


If the Guest should fail to comply with the conditions and obligations of this Agreement, the Guest shall surrender the Property, remove all the Guest’s property and belongings, and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.


The Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.


Guest agrees that all personal property, furnishings, personal effects and other items brought into the Property by Guest, or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Owner shall not be responsible or liable for any reason whatsoever. Guest hereby covenants and agrees to indemnify and hold harmless Owners, from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys’ fees incurred by Guest, permitted guests, visitors or agents, representatives, or successors of Guest due to any claims relating to the destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Owner harmless in all such cases.


The guest hereby waives and releases any claims against the Property Owner and their successors, officially or otherwise, for any injuries or death that may be sustained by the Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. The guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk, and responsibility.


The owner reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, or other authorized persons. If the Owner has a reasonable belief that there is imminent danger to any person or property, the Owner may enter the Property without advance notice.